FAQ

Yep! It’s actually really cool. Most of my products use the same basic process and materials. I just change the size, backing, or hardware to turn them into magnets, keychains, ornaments, zipper pulls, bookmarks, and more.

There’s a lot of creativity and experimenting behind the scenes, but at its core, it’s one little machine doing a surprising number of things. And I’m still finding new ones. 😂

Go to Create Your Own, choose a product, upload your photo, and position it exactly how you want the finished keepsake to look. You can drag, zoom, rotate, and add text before choosing your size and quantity and adding it to your cart.

Use the highest-quality original photo you have. Your finished keepsake can only be as clear as the file you upload. Screenshots, social-media downloads, and photos that have been saved or sent repeatedly may have lost resolution. You can still use them, but a low-resolution photo won’t magically become high-resolution when it prints.

What you see is what you get. Everything inside the crop area is the finished visible design you’re approving. I don’t reposition, recrop, or change your design after you order, so give it one last look before adding it to your cart.

Yes. You can choose from several fonts, change the size, use bold, italic or underline, add a border or shadow, curve the text, rotate it, and position it on your design. Keep in mind that text on a 1-inch product is physically very small. Larger, bolder text is easier to read, and I can’t guarantee that extremely tiny or fine text will be readable in print.

Yes. After adding a standard custom keepsake, choose Use This Design on Another Product. Your approved photo, crop, and text are flattened into one finished design and carried to another compatible product without moving everything around again.

Eligible individual keepsakes are 1 for $4, 3 for $10, 6 for $18, or 9 for $25. Mix different eligible products, sizes, and designs in the same order and the cart applies the best bundle price automatically. Specialty products and sets have their own pricing.

Absolutely. Choose the quantity before adding it to your cart. You don’t need to recreate the same design over and over.

Yep. You can add multiple keepsakes with different photos, products, sizes, and quantities to the same cart.

Some products are made in one specific size or format. If there isn’t a size selector, the product comes in the size shown. One less dropdown to argue with.

Each set includes a 1.25-inch keychain, zipper pull, and pinback button. For an Allergy Set, choose your alert design once and it is used across all three pieces. For an ICE Set, enter your information once and it is used across all three pieces. Please double-check all information before ordering; these products are not medical devices.

The dishwasher magnets use ready-made designs rather than the photo creator. Choose a collection and design number, and the preview shows the exact design you’re ordering.

Upload two photos. I make five 1-inch magnets from each photo, giving you ten game pieces total. You can also choose the color and wording for the container label.

The collection is available as a full 25-ornament set, Set 1 with 12 ornaments, or Set 2 with 12 ornaments. You can see the collection on the Advent Sets page.

Yes. Custom design work starts with a $30 design fee paid before design work begins. That includes the initial design and two rounds of revisions. A revision round can include multiple changes submitted together. Corrections to a mistake I made don’t use one of your revision rounds. Additional revision rounds are $15 each, and a major change in creative direction may require a new design fee. Particularly complex projects may be quoted separately.

I love design work, but I’m not a full-service photo-retouching studio. Substantial photo restoration, object removal, or advanced retouching may be outside what I can offer.

Yes, and I love them. Firefly Keepsakes can work well for teachers, realtors, contractors, small businesses, corporate orders, schools, teams, reunions, parties, events, and organizations. Contact me before placing a large order so we can talk through the product, quantity, design, timeline, and available bulk pricing.

Please do. I love figuring out new products and uses for the equipment I already have. If your message starts with, “This might sound weird, but could you make…” there’s a very good chance I want to hear the rest.

Orders that don’t require custom design work are typically made and shipped or prepared for pickup within 3–5 business days. Custom design work takes additional time; once the final design is approved, allow approximately 3–5 business days for production. Timing can vary with order size, volume, and season.

Both. Choose shipping or local pickup at checkout. Local pickup is available in Grantsville, Utah. Exact pickup information will be included in your Ready for Pickup confirmation email.

If I made the wrong product or quantity, or there is a printing or production error on my end, I’ll replace the affected item at no cost. You won’t need to return the original, but I may ask for photos so I can see what happened.

For print-quality concerns, I’ll compare the finished piece with the original file you uploaded. If there was an ink or production problem on my end, I’ll replace it. If the finished piece accurately reflects a low-quality original image, that does not qualify for a free remake.

Because personalized items are made specifically for you and can’t be resold, I don’t accept returns simply because you changed your mind. If I made a production error, I’ll take care of it under the replacement policy above.

Send me a message! I’m happy to help you figure out the right product, photo, design, or option before you order.

And if your question starts with, “This might sound weird, but could you make…” those are usually my favorite ones.