Terms of sale
Effective date: November 6, 2026
These terms apply when you order from Firefly Keepsakes (“Firefly Keepsakes,” “we”) through this website. By placing an order, you agree to them.
Orders and pricing
Prices are in US dollars. Shipping and sales tax, where they apply, are added at checkout. We may decline or cancel an order, for example if we spot a pricing error or can’t make what you asked for, and we’ll refund you in full if we do.
Your photos and content
Your photos remain yours. By uploading one, you give us permission to reproduce it to make your order. You promise that you own the photo or have permission to use and print it, including from any photographer or studio, and that printing it won’t infringe anyone’s rights or break the law.
You’re responsible for making sure you have the right to use any photo, artwork, logo, wording, or other content you submit. We may refuse or cancel an order if we reasonably believe the content is unlawful, infringes someone else’s rights, or is otherwise inappropriate for us to reproduce. If we cancel for that reason before production, we’ll refund amounts paid for the affected order as appropriate.
Your design and approval
You position and approve your photo before you add it to your cart, and we print what you approved. The creator shows you when a photo may print soft; if you choose to order anyway, we can’t refund for softness caused by the photo’s size. Colors may look slightly different on a screen than in print.
Allergy and ICE items
These items reproduce the information you give us. You’re responsible for making sure names, allergies, phone numbers, addresses, and emergency contacts are accurate and up to date. Firefly Keepsakes does not verify that information.
Allergy and ICE keepsakes are supplemental identification only. They are not medical devices, do not replace professional medical advice or an emergency plan, and we can’t guarantee that a third party or emergency responder will see or rely on them.
Safety
Firefly Keepsakes products are decorative keepsakes and accessories, not toys. Some products contain small parts, magnets, metal hardware, hooks, clips, pinbacks, push pins, or other pointed or sharp components that can create choking, swallowing, pinching, or puncture hazards.
Keep small parts and magnets away from young children, especially children under 3, and use age-appropriate adult supervision. Pinback buttons, push pins, tie tacks, hooks, clips, and similar hardware should be handled carefully. Stop using an item if hardware becomes loose, broken, or exposed.
Never place magnets in the mouth or nose. Swallowed magnets can cause serious internal injury. If you believe a magnet has been swallowed or inhaled, seek medical attention right away.
Custom design services
Custom design work begins after the design fee is paid. The current $30 design fee includes the initial design and two revision rounds. A revision round may include multiple changes submitted together. Corrections to a mistake we made do not use a revision round. Additional revision rounds are currently $15 each, and a substantial change in creative direction may require a new design fee. Particularly complex projects may be quoted separately. Physical products are purchased separately unless your quote says otherwise.
Shipping and returns
See Shipping & returns. Please report any problem with an order within 3 days of delivery.
Our content
The Firefly Keepsakes name, logo, designs and website content belong to us. Please don’t copy them without permission.
Limits on our liability
To the extent the law allows, we aren’t liable for indirect or consequential losses, and our total liability for any claim about an order is limited to the amount you paid for that order. Nothing here limits rights you have under the law that can’t be limited.
Events and bulk orders
Live event bookings and bulk or business orders are confirmed in writing. A booking or order isn’t confirmed until we’ve agreed the date, the price and what’s included in writing. Package prices and travel charges shown on the Live Events page apply unless your written quote says otherwise.
Governing law
These terms are governed by the laws of the State of Utah.
Changes
We may update these terms. The version in effect when you order applies to that order.