Privacy
Effective date: November 6, 2026
This page explains what information Firefly Keepsakes (“Firefly Keepsakes,” “we”) collects through this website, why, and the choices you have. Contact: fyrflykeepsakes@gmail.com.
What we collect
- Order information: your name, email, shipping address, phone number (if you give one), and what you ordered.
- Your photos: the photos you upload and the crop you choose, so we can make your order.
- Messages: anything you send us when you contact us.
- Technical information: like your IP address and browser type, which our web host may log for security and troubleshooting.
Payments are processed by Square. We never see or store your full card number.
Your cart is stored on your device
While you shop, your cart (including your cropped photo) is saved in your browser’s storage on your own device so it’s still there when you move between pages. Your photos are only sent to us when you press Checkout. We don’t use advertising or analytics cookies, and we don’t use your activity for targeted advertising.
How we use it
To make and deliver your order, send receipts and updates about it, answer your questions, keep the records the law requires, and prevent fraud.
Your photos
We use your photos to make and support your order. We won’t post your photos or finished pieces on our website, social media, or other marketing without your permission. We keep order photos for 90 days after an order is marked complete so we can handle reprints or production questions, then delete the photos and production PDF. Photos attached to an abandoned or unpaid checkout are deleted after about 3 days.
Allergy and ICE information
If you order an ICE item, you give us a name, an emergency contact’s name, a phone number and an address. We use them only to print your item. They are printed into the design image and kept with your order for the same period as your photos, then deleted. Please enter another person’s details only if they know and agree.
If you order an allergy item, the alert you choose is kept with your order record. These items are not medical devices and don’t replace medical advice or identification.
Event and bulk-order requests
If you use the request forms on our Live Events or Business & Fundraisers pages, we collect the details you type: your name, email address, optional phone number, your business or group name, your event or order details, and your message. We use them only to reply to you and to plan or quote your event or order. We generally keep these inquiries for up to 12 months unless we need them longer for an active project, legal obligation, or business record. They are not sold or used for advertising. You can ask us to delete your request at any time, subject to records we are required to keep.
Who we share it with
- Square, to take payment and send your receipt.
- Shipping carriers, who need your name and address to deliver your order.
- Service providers that host this website and store files and email for us: Netlify (website hosting, server functions, and file storage) and Resend (email delivery).
- Google Fonts. This site loads its fonts from Google, which means your IP address is sent to Google when a page loads.
- Unsplash. The sample photo in “How it works” on our home page loads from Unsplash’s image service, which means your IP address is sent to Unsplash when that page loads.
We don’t sell your personal information, and we don’t use it for targeted advertising.
Marketing email
We don’t currently use your order information to send promotional newsletters or marketing email. If we add optional marketing email in the future, we’ll update this policy and provide the required unsubscribe choices.
How long we keep things
Order records are kept as long as reasonably needed for tax, accounting, customer service, and legal purposes. Order photos, production PDFs, and ICE contact details are deleted as described above. Event and bulk-order inquiries are generally kept for up to 12 months.
Your choices
You can ask us to show you, correct, or delete the personal information we hold about you by writing to fyrflykeepsakes@gmail.com. Depending on where you live, you may have additional rights under local privacy law, and we’ll respond as that law requires.
Children
This site is for adults. We don’t knowingly collect personal information from children under 13. If you upload a photo of a child, please do so only if you’re their parent or guardian or have their guardian’s permission.
Security
We take reasonable steps to protect your information, but no website or storage system is completely secure.
Changes
If we change this page, we’ll update the date above.