Shipping & returns

Made to order

Orders that don’t require custom design work are typically made and shipped or prepared for pickup within 3–5 business days. Custom design work takes additional time; once the final design is approved, allow approximately 3–5 business days for production. Timing may vary with order size, volume, and season.

Shipping

Shipping options, costs, and any applicable tax are shown at checkout.

Local pickup

Local pickup is available in Grantsville, Utah. Choose Local pickup in your cart. Exact pickup information will be included in your Ready for Pickup confirmation email.

Changes and cancellations

Contact me as soon as possible if you need to change or cancel an order. Because products are made to order, I may not be able to make changes once production has begun.

Personalized returns

Personalized and made-to-order items can’t be resold, so I don’t accept returns or exchanges simply because you changed your mind.

Production errors and remakes

If I made the wrong product or quantity, or there is a printing or production error on my end, I’ll replace the affected item at no cost. You won’t need to return the original, but I may ask for photos of the item so I can see what happened.

For print-quality concerns, I’ll compare the finished piece with the original file you uploaded. If there was an ink or production problem on my end, I’ll replace it. If the finished piece accurately reflects a low-quality original image, that does not qualify for a free remake.

Reporting a problem

If something is wrong with your order, please contact me within 3 days of delivery so I can look into it. Photos help.

This policy doesn’t limit any rights you have under applicable law.